MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments or schedule directly, this functionality may vary.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to patients at no charge.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their practice visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your provider to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

Please contact your provider's practice with any further questions.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your provider has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Test results are released to your MyChart within two days with the exception of sensitive test results. Your provider can provide you more information regarding the display of certain sensitive test results.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your provider's practice. Ask your doctor to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 business days; however response times may vary. MyChart should never be used for urgent communications with your physician. If you have an urgent health concern, you should contact your physician office by telephone. If the issue is an emergency, call 911 or go to an emergency room.

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Can I view a family member's health record in MyChart?

Yes, you can. You can request what is called Proxy access, which allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Please work with your practice to request Proxy access.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish his or her own MyChart account.

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I forgot my password. What should I do?

You may contact your provider’s practice to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Please contact your provider’s practice for assistance.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secured?

We take great care to ensure your health information is kept private and secure. Access to your information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. In addition, you access MyChart using a unique user name and password. Your user ID and password are stored in an encrypted database. It is your responsibility to protect your password. If you share your password with others, they will have the ability to access your records.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if you are inactive within MyChart for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact your provider’s practice.

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